Warranty Terms

1) Warranty service: If the product was serviced or replaced within the warranty period, Sandisk will provide service free of charge, or you will receive a replacement of your product.

2) Service method: You may return the defective product to your original point of purchase, or the authorized Sandisk dealer or distributor from which you purchased the Sandisk product. Please check their return policy before returning the product. Generally, proof of purchase, product model number, and serial number (if applicable) with a detailed failure description is required.

 
Definition of Warranty Period

The warranty period of Sandisk's product starts from the date of purchase, invoices or other proof of the original purchase date must be presented when claiming a warranty. If such document(s) cannot be given, the manufacturing date will be considered the 1st date of warranty.

 
The Warranty is NOT subject to the following conditions:

1) Without the written permission of Sandisk, the product is transformed, assembled, disassembled, and repaired;

2) The Product interface of the product has abnormal phenomena like bending and deformation by external force; the product housing is damaged, deformed, etc.;

3) The sticker (if any) on the main product is torn down.

4) Fault or damage due to the use not under the operation manual or the maintenance not under the instructions in the operation instruction;

5) Product damage is caused by force majeure disasters (such as floods, fire, earthquakes, lightning, and typhoon), man-made destruction (such as beat, falling, rupture, and thumping), computer interface fault, human negligence (such as falling into the water, loss and inappropriate storage) or other abnormal reasons;

6) The product is damaged by a computer virus or antivirus;

7) Damage caused by physical or electronic or electromagnetic pressure or interference, instability and misuse of power supply, lightning, static electricity, fire, or other force majeure factors;

8) Damage caused by exposure or storage in the improper environment (including the environment with high temperature, low temperature or high humidity);

9) Damage or loss caused by improper transport and packing while the customer transports the goods to Sandisk;

10) Fault or damage caused by Sandisk's products used in R&D, production, or specialized tests. 

No-obligation Policy：
1) We will not provide a quality warranty if the product is beyond the scope of the free quality warranty or has expired during the warranty period.
2) The customers shall be responsible for the information saved in the products by themselves. While proposing the quality warranty, customers shall back up the product data in advance, and Sandisk will not take any liability for the data saved in the products;
3) The products counterfeiting those of Sandisk company. or the products of manufacturers with infringement act are excluded from the service scope of this service policy. Sandisk or its authorized service stations is (are) entitled to identify and judge the products with counterfeit or infringement acts and reject the service provision.

Privacy Policy

Respect for the privacy of users is a basic policy of this website. Therefore, for the user's personal registration information, this website will not disclose, edit, or disclose the user's registration information and the non-public content stored on this website, unless this website believes that the disclosure of such information is in the following situations based on good faith necessary:

(1) Comply with relevant laws and regulations, including providing users' personal information on this website when inquiring about relevant state agencies.
(2) Maintain the copyright and trademark rights of Sandisk Technology.
(3) Maintain user privacy and security in emergencies.
(4) Other circumstances deemed necessary by this website.